Why FBA Sellers Lose Money Without Knowing It
Amazon's FBA system processes millions of units daily across hundreds of fulfillment centers. At that scale, errors happen - inventory gets lost during receiving, products get damaged in the warehouse, customer returns are refunded but never make it back to your sellable inventory, and FBA fees get calculated based on incorrect product dimensions. Most sellers never catch these discrepancies because they are buried in transaction reports that few people review line by line.
The result is money quietly leaking out of your business. Industry estimates suggest that 1 to 3 percent of FBA revenue is lost to unclaimed reimbursements. For a seller doing $500,000 annually, that could be $5,000 to $15,000 sitting in Amazon's pocket instead of yours.
What My FBA Reimbursement Service Includes
Comprehensive FBA Account Audit
I conduct a thorough review of your FBA transaction history, shipment records, inventory adjustments, customer returns, and fee charges. This is not a surface-level scan - it is a line-by-line analysis comparing what should have happened with what actually happened. The audit covers the maximum lookback period Amazon allows for each claim type.
Lost and Damaged Inventory Claims
When Amazon loses or damages your inventory in their fulfillment centers, you are entitled to reimbursement. I identify units that were received into FBA but cannot be accounted for, inventory marked as damaged by Amazon's warehouse operations, and units lost during transfers between fulfillment centers. Each discrepancy is documented and filed as a claim with the supporting data Amazon requires.
Inbound Shipment Discrepancies
Shipment receiving errors are one of the most common FBA issues. You ship 500 units but Amazon only receives 480 - those 20 missing units represent lost revenue and cost. I reconcile your shipping records with Amazon's receiving reports to identify and claim these shortfalls.
Customer Return Reconciliation
When a customer returns a product, Amazon issues the refund immediately but the product does not always make it back to your sellable inventory. Some returns are never received, some are received but placed in unsellable condition without proper reason, and some are refunded without a return ever being initiated. I identify these gaps and file for reimbursement.
FBA Fee and Dimension Audits
Amazon charges FBA fees based on product dimensions and weight. If Amazon's measurements are incorrect - which happens more often than most sellers realize - you may be overpaying on every unit sold. I audit your fee charges against actual product dimensions and file for correction and retroactive reimbursement where overcharges are found.
Claim Filing and Case Management
I handle the entire claim process - preparing documentation, filing cases through the appropriate Amazon channels, tracking claim status, and following up on pending or denied claims. Claims are submitted in compliance with Amazon's terms of service using their approved reporting and case systems.
Who This Service Is For
This service is for any FBA seller who has not conducted a thorough reimbursement audit in the past 12 to 18 months. It is especially valuable for sellers processing high volumes of units, sellers with products that are fragile or frequently returned, and sellers who have noticed inventory count discrepancies but never investigated them.
It pairs well with inventory management for ongoing inventory accuracy and with PPC management to ensure recovered funds can be reinvested into growth.